FAQs

DO I NEED TO MAKE A SPA APPOINTMENT?

Yes, it is always advisable to make an appointment for your spa session in advance.  A deposit may be necessary to ensure the availability of your treatment with the preferred time slot reserved.  Walk-ins are accepted, however it is always subject to availability.

We are pleased to serve you. You may wish to contact us at our reservations number to book an appointment.

Reservation Booking : +62818991099

Please arrive at least 10 minutes prior to your scheduled treatment time.  We would like to have a chat with you on your appointment and get you settled prior to your scheduled spa treatment(s).  This is to ensure you get the best out of your spa treatment(s).

If you’re running late, do call us right away so that we can try to make the necessary adjustments to ensure that you can still enjoy the full duration of the scheduled treatment.  We will hold your appointment for up to 15 minutes from your scheduled time.

Shaving is recommended but not necessary for men prior to a facial.  If you do choose to shave prior to your facial, be sure to do so at least 8 hours prior to your scheduled appointment.  Shaving is not recommended prior to any body treatments or hair removal services.

Having a shower is recommended for hygiene reasons which help you to enjoy your spa treatment(s) and achieve ultimate relaxation.  However, it is not necessary if you are clean.

We ask that you disrobe completely for your body treatment(s).  For your comfort, disposable underwear and a bathrobe are provided. Our therapists are trained to appropriately drape you for privacy.

We advise you to remove all jewellry prior to your arrival at the spa.  Lockers are also available within the spa for you to place your personal valuables.

Our spa receptionist will help you plan the perfect spa experience, including the best order in which to enjoy your treatment(s).

Guest under the age of 18 years old will require written parental consent and must be at least 12 years old to receive spa treatment(s).

A child below the age of 12 years old must be accompanied in the treatment room or in the waiting room.  We kindly ask that you arrange for childcare prior to your visit in order for you and our other guests to receive the full benefit of relaxation and the atmosphere of the Spa.  

Yes.  We recommend treatment(s) such as traditional massage, milk bath, manicure and pedicure or salon treatments such as hair spa.

Grand Majesty Batam does not practice a cash refund policy.  If cancellation is made before 24 hours’ notice to your scheduled treatment(s), you may be issued a spa voucher for the unused amount of 1-year validity. Otherwise the deposit will be forfeited.

The spa treatments and services rates are quoted in the respective currencies and subject to prevailing government taxes.  Cash and all major credit cards are accepted. 

Our prices do not include any service charge. If you choose, you may opt to leave a tip as an appreciation of the therapist services.

Our spa promotes an environment of tranquility and relaxation. Please respect the quiet ambiance and privacy of other spa guests by switching your mobile to silent mode or switching off if possible. If you need to pick up an urgent call, you may visit our visitor lounge area and do so. Your co-operation will go a long way to making your spa experience and those of others an indulging one every time.

All deposits are fully refundable upon arrival, as we only temporarily hold the deposit to lock-in your booking. All services are to be fully paid in IDR upon your arrival.

A deposit is necessary to secure availability of therapists and facilitate a smooth experience for all your booking arrangements on certain conditions i.e. Group Bookings, Weekend, Public Holiday or Peak Season. A proof of bank transfer is required to confirm the deposit confirmation. We do not request any deposit payment via any app or payment link.

All deposits are fully refundable upon arrival, as we only temporarily hold the deposit to lock-in your booking. All services are to be fully paid in IDR upon your arrival.

MAY I SMOKE AND CONSUME ALCOHOL IN THE SPA?

Smoking and consumption is not permitted in the spa premises.  We recommend that you refrain from consuming alcohol within eight hours of your treatment.

Please notify the spa receptionist upon making your appointments as well as the therapist before receiving your spa treatment(s).  If the treatment(s) is not recommended, we will advise you accordingly.

Please notify the spa receptionist upon making your appointments as well as the therapist before receiving your spa treatment(s).  If the treatment(s) is not recommended, we will advise you accordingly.

Please inform our Spa Receptionist upon scheduling your treatment(s).  We have treatments suitable for expectant mothers that focuses on lower back as well as your legs. 
It is only recommended for women who are pregnant after their first trimester of pregnancy, 4 months and above.

Unfortunately, we may not be able to cater to your request.  We can only use products that we are trained and specialised in.

Yes, kindly indicate upon booking the gender of your therapist.  However, it may be subjected to the availability and suitability of the spa treatment(s).

Yes.  We do have vacancies for big groups.  We have a capacity of 26 and 17 guests at any one time for a massage at Grand Majesty respectively.

It all depends on your specific needs and spa treatment(s) you have chosen.  Some of our guests would visit us frequently and some come as and when they can find the time.  We are here to help you feel relax and at ease so that you can fully enjoy your spa experience with us.

Communicate with our spa therapist and let us be informed on the areas to focus on and as well as areas to avoid. Exercise deep breathing is highly recommended during your spa treatment to relax your mind and enliven your body. Allow the spa therapist to work on tight areas and knots by relaxing and loosening up your body. Communicate with our spa therapist for any discomfort at any time during the treatment.

Certainly, and with such an exquisite and comprehensive range of some of the most sought-after spa treatment(s) in Batam, our Spa Voucher(s) and Spa Gift Certificates will always be a memorable experience for the recipients.

Yes! We are honoured to have you choose us on your birthday.  We are happy to give you a discounted price on your spa treatment(s).  Kindly show us your national registered identification as a reference.

Please kindly refer to our menu at our website.

Yes.  We are able to assist with the request.  However, this option is only made available to the guest of Grand Majesty.  The travel details (DEPARTURE and ARRIVAL PORT as well as the timing) and the passport details (PASSPORT NUMBER, FULL NAME, GENDER, DATE OF BIRTH, DATE OF ISSUE and EXPIRY, COUNTRY OF ISSUE AND NATIONALITY) will be required to make a reservation of the ferry ticket(s).  The payment for the ferry ticket(s) has to be paid before we can make the reservation.

Traffic condition may vary.  During non-peak hour, it will take about 20 minutes from Batam Center Ferry Terminal to Grand Majesty Batam

We are able to provide transportation within Batam city if you or your group has a minimum of 4 hours of spa treatment(s) with us.  For areas outside of Batam city (Sekupang or Nongsa), we have discounted transport price for you.

We will provide you with vehicle number and mobile contact for easy communication.  If you do not have a local SIM card and you are travelling to Batam Center Ferry Terminal from Singapore, you may use our Spa Central WIFI that is available near the BatamFast Ferry Counter.  The instruction and password for login will be given to you before your departure.

The nearest mall for Nagoya Hill branch is Nagoya Hill Shopping Mall.  

FAQs HOTEL

HOW MANY ROOM TYPES DO YOU HAVE?
  • We offer five room types:
    – Executive Room: Queen-size bed with private jacuzzi (hot and cold water).
    – Deluxe Room: Queen-size bed, couch, and bathtub.
    – Standard Room (Queen): Queen-size bed and couch.
    – Standard Twin Room: Two single beds.
    – Family Room: One queen bed, one bunk bed, a couch, and a bathtub. Suitable for two adults and two children.

All room includes:
– Free Wi-Fi
– Smart TV with Netflix
– Standard amenities
– Electric kettle
– Complimentary mineral water
– Mini fridge
– Hair dryer

You can book directly through our website, by phone, or via message. Please provide your name, contact number, stay dates, room type, and number of guests to confirm your booking.

Check-in time starts at 2:00 PM, and check-out time is 12:00 PM.
Early check-in or late check-out is subject to availability.

Early check-in before 10:00 AM will get a 50% room charge, subject to availability.

Until 1:00 PM – free of charge
Until 4:00 PM – 50% of room rate
After 4:00 PM – full night charge

Our reception desk operates for 24 hours daily

Each room accommodates a maximum of two guests, except for the Family Room.

Interconnecting rooms are not available

Extra beds are not available

Breakfast inclusion depends on the room type or package you select. Some room packages include breakfast, while others offer room-only rates. Please check the details when booking or contact our receptionist for confirmation.

We provide complimentary pickup transfers to our spa for the following areas:
Batam City (Batam Centre, Nagoya, Harbourbay)
Available for a minimum of two guests, with at least two hours of treatments per person.

  • Direct bookings with Grand Majesty:
    – Cancellations made 7 days or more before the check-in date are refundable.
    – Cancellations made within 7 days of check-in are non-refundable.
    Bookings made through third-party platforms (via Agoda):
    Please contact Agoda directly for any changes or cancellations, as their policies may differ.

Pets are not allowed in the hotel rooms.

Smoking is only permitted in designated areas:
5th Floor Outdoor Rooftop
1st Floor: An outdoor smoking area is available.
Smoking inside guest rooms and other indoor areas is strictly prohibited.

Parking is available with an additional fee:
– Rp 5,000 for the first two hours
– Rp 2,000 for each additional hour

We offer exclusive hotel + spa packages. Please contact our team for available options and rates.

Breakfast is available as a set menu for IDR 75,000 per person

Under 5 years: Free
Under 10 years: 50% charge
12 years and above: Full price

Our restaurant is open daily from 7:00 AM to 8:00 PM. Closed every Tuesday.

All menu items are halal. Vegetarian and vegan options are currently unavailable.

Towels are provided. Drinking water is also available upon request.

IS ROOM SERVICE AVAILABLE?

Room service is not available at this time

Hotel guests can enjoy a special discounted rate of IDR 100,000 for two persons.

Advance booking is required, as the facilities are also shared with our spa guests. This allows our therapists to assist and prepare the area for your comfort.

In-room massage service is not available at this time.

Spa treatments cannot be billed to your hotel room. Please settle payments directly at the hotel receptionist.

Takeaway breakfast boxes are available upon request.
Please confirm with our receptionist in advance.

Breakfast boxes can be prepared from 7:00 AM onwards.

Each session is limited to 45 minutes to ensure all guests have the opportunity to enjoy a relaxing experience.

Our sauna and Jacuzzi facilities are available daily from 7:00 AM to 19:00 PM.Please note that reservations are required prior to use.

You can enjoy the add-on price of IDR 150,000 per person when booking a treatment package for a minimum of two persons.

Group discounts are not available for this facility.

Each session is limited to 45 minutes to ensure all guests have the opportunity to enjoy a relaxing experience.

Please wear the attire provided by our facility to ensure hygiene and comfort.

For the safety and comfort of all guests, smoking is strictly prohibited in these areas.

You may wait in the restaurant if space is available.

  1. Heart conditions or cardiovascular diseases (High or low blood pressure, heart attack, stroke, or arrhythmia)
  2. Respiratory problems (Asthma or difficulty breathing in hot/humid environments)
  3. Pregnancy
    4. Open wounds, skin infections, or contagious diseases
  4. Recent surgery or medical procedures
  5. Severe varicose veins or circulation problems
  6. Epilepsy or seizure disorders
  7. Fever or illness
  8. Under the influence of alcohol or drugs

The sauna and Jacuzzi are mixed-gender facilities.

Showering before use helps maintain cleanliness and enhances your comfort during the session.
We kindly ask all guests to shower before use. This helps maintain cleanliness and enhances your overall relaxation experience.

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